After-Sales Specialist Forklift

BYDRemote 🇫🇷France2M ago

✅ Quick Screen by Je Remote™


👨‍💻 Work Remotely anywhere in France

💼 Full Time / Permanent Contract (CDI)

💯 Top Company

🎓 Bac Pro / BTS

🏅 Electric and/or Electronic, with relevant after-sales distribution experience

🗣 Proficient language skills in English and French

💰 Performance and experience based competitive remuneration

🚗 Company car

✈️ Able to travel frequently

📚 Team building events and employee learning opportunities

🚀 Growth Opportunities



Location – the job location is flexible within France. Although BYD has its subsidiary in France, remote work from the home office and frequent travels within the region apply.


About After-sales service department


The After-Sales Specialist Forklift France is part of the After-Sales Service Team of the BYD Forklift Division in Europe.


The After-Sales Specialist provides full after-sales support to the BYD Forklift Dealers in France, Luxemburg and French-speaking region in Belgium.


Responsibilities

  • Provide field support to BYD Forklift dealers in the abovementioned market and region – all after-sales inquiries;
  • Train & facilitate technical training activities for French-speaking dealers;
  • Warranty claim management of French-speaking dealers;
  • Technical communication / explanation / translation;
  • Perform customer visits with dealers regarding after-sales issues/support;
  • Assist with dealership appointment.
  • Make daily reports
  • Establish diagnoses mostly software settings
  • solve problems from a distance (Team Viewer)
  • Report and summarize on product to managers (aftersales, sales, product, factory…)
  • Support if needed in aftersales actions the final customer ( BYD’s Key account)
  • Other tasks asked by the manager

Knowledge

  • Electric and/or Electronic experience;
  • Coming or not coming for Forklift is not the most important, but a beneficial +;
  • Electrical and environment sensitivity;
  • Experience in indirect distribution, proxy management.

Personality traits and skills

  • Hands-on mentality and experienced in working on different levels and within various environments;
  • Proactive, professional and responsible attitude;
  • Excellent customer service skills;
  • Flexible and likes to work in a dynamic environment;
  • Self-starter with ability to work from the home office;
  • Methodic, pragmatic, dynamic
  • Able to travel frequently.


  • Training: BAC Pro / BTS of a technical sector (industrial vehicles, automation, and equipment maintenance)
  • Experiences: Relevant work experience with after-sales of forklifts and warehouse equipment;
  • Languages: Proficient language skills in English and French;
  • Computer skills: basic use Windows and office tools
  • Other desired skills: Willing to travel within Western Europe.

We offer:

  • Job in a fast-growing company which embodies sustainable and forward-thinking technology;
  • Performance and experience based competitive remuneration, company car.
  • Team building events and employee learning opportunities.


Please note that position is open for candidates eligible to work in France.


🚀 Click on "Apply" to send your application to the amazing BYD team!

Please mention that you come from Je Remote™  when applying for this job. 👍 

Thank You and good luck 🤞😉


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