Customer Service Representative
Support NinjaRemote 🌎Monde Entier1M ago
✅ Quick Screen by Je Remote™
👨💻 Work remotely Anywhere in the world
🗣 Fluency in English & French
💡 Minimum 6 months experience
The Customer Service Representative - will assist and resolve the account’s customers and users’ issues and concerns. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction via phone, email, and chat. This will be a remote position and having a computer and a strong internet connection is a requirement.
SupportNinja is 100% bootstrapped, profitable, and growing fast (#86 on the Inc 5000).
We’re nerds who are trying to reinvent the outsourcing space and get to work with some of Silicon Valley's biggest tech companies.
We’re looking for someone with a passion for customer experience and the startup space to help support our clients within our customer support operation.
You will get to work hand in hand with well-known startups that are disrupting their industries by working directly with their customer base and providing top tier support.
Main Duties and Key Responsibilities:
- Opens and maintains customer accounts by recording account information.
- Maintains a positive, empathetic and professional attitude toward customers at all times.
- Responds promptly to customer inquiries.
- Communicates with customers through various channels; chat, email & phone.
- Acknowledges and resolves customer complaints.
- Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
- Processes orders, forms, applications, and requests.
- Keeps records of customer interactions, transactions, comments and complaints.
- Communicates and coordinates with colleagues as necessary.
- Provides feedback on the efficiency of the customer service process.
- Provides comprehensive and professional customer support to ensure customer satisfaction
- Speaks Français and English fluently
- Has a computer and a strong internet connection
- Graduate of any Associate or Bachelor’s degree; undergraduates are welcome to apply
- Minimum of 6 months related experience
- Track record of over-achieving on KPIs.
- Strong phone contact handling skills and active listening.
🚀 Click on "Apply" to send your application to the amazing Support Ninja team!
Please mention that you come from Je Remote™ when applying for this job. 👍
Thank You and good luck 🤞😉
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