Head of Customer Success

YoghoshaRemote 🇫🇷France2M ago

✅ Quick Screen by Je Remote™


👨‍💻 Work Remotely anywhere in France

💼 Full Time / Permanent Contract (CDI)

💯 Top Company

📅 01/10/2020

🏅 > 5 years

🚀 Growth Opportunities


JOB DESCRIPTION


*What will be your mission? *

  1. Driving process of customer relationships (users are RSSI, devops, redteams, developers...) : be the voice of our customers in Yogosha, and in fine ensure customer success (loyalty, renew, upsell)
  2. Driving the success of our community of hackers, with the help of our security experts currently in place at Yogosha
  3. Driving this team of experts and help us to make it grow by recruiting new talents and onboard them
  4. Driving support
  5. Driving client documentation (related to client and community support)
  6. Driving large projects with partners

Yogosha’s benefits

  • Being part of a company with a strong mission, full of passion and with the ambition to work hard and play hard
  • A unique, challenging and fun place to work
  • Building between Opera and Palais Royal
  • Monthly team events, and yearly offsite
  • Remote work possible

Starting date : October 1st


PREFERRED EXPERIENCE


*What we are looking for *

  • Someone who is business and results oriented, with a passion for process and a strong experience in building and managing teams
  • Someone who knows what "customer centric" and how to make it real
  • Strong knowldege of the SaaS industry
  • Strong leadership and team work capacity
  • Knows Jira, Zendesk (or equivalent)
  • Data analysis
  • Strategic planning process
  • Fluent English Being a project management expert is more important, for this position, than being a cybersecurity expert.

RECRUITMENT PROCESS

  • Send your CV
  • Phone interview
  • Interview with your futur manager
  • A final interview with Yogosha’s associates



🚀 Click on "Apply" to send your application to the amazing Yogosha team!

Please mention that you come from Je Remote™ when applying for this job. 👍 

Thank You and good luck 🤞😉


If this job offer is expired or link is broken, please just click here to report!

Subscribe to Job Alerts

All Categories