IT Support (Analyst)

SoftNice

Europe 🇪🇺 Remote

CDI

Aug 1

This job is no longer accepting applications.

Role: IT support

Type: Permanent Job or Contract

Fresher as well as Experienced

Remote working


The client is looking for candidates (with IT customer support experience preferably) with German/French language fluency who are able to join us immediately..


Job Description:

Role, responsibilities, and skill sets:·


-Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users

-Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem problem resolution.

-Responds to telephone calls, email, chat, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

-Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.

-Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

-Identify, evaluate and prioritize customer problems and complaints




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SoftNice

Information Technology and Services

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