EMEA Telco Services Manager

Red Hat

France 🇫🇷 Remote

CDI

Aug 4

This job is no longer accepting applications.

Primary Job Responsibilities

  • As part of the account team, develop relationships with key customer stakeholders to grow services bookings and revenue within your nominated accounts
  • Actively participate in account planning and strategy sessions and reviews with the wider account team
  • Work closely with strategic business partners to complement solutions and maximize customer value
  • Work with the delivery teams, including delivery managers, program and project managers, architects, and consultants, on getting the right offerings scoped to solve customer business needs
  • Negotiate Services pricing, project costs, and terms
  • Be responsible for and have the ownership of the bookings forecast for the assigned group of accounts or sectors
  • Lead Services offerings in specific customer opportunities; call for and guide the formation of opportunity teams (services participation) together with the account manager
  • Collaborate with business development managers, solutions practices, the Partners and Alliances and Marketing teams, and other territory services managers on wider strategic initiatives and business development activities
  • Capture best practices in the sales and delivery process for reuse and sharing with EMEA and Global Solutions Practice teams to evolve the Red Hat Services solutions portfolio


Required Skills

  • Experience working in consultative selling and delivery of complex telecommunications solutions in either digital network (NFVi or VNF), digital operation (OSS/BSS), or digital client experience
  • Knowledge of Red Hat’s or competitive technologies that engage and build trust with customer stakeholders at different levels
  • Experience working in customer-facing roles in a related presales or services sales role
  • Services selling experience including development of statements of work (SoWs), RFIs and RFPs, pricing, large-scale proposal development, and customer journey
  • Experience leading and working in virtual and cross-functional teams
  • Proven record of closing complex solutions-led deals worth millions of dollars
  • Excellent written and verbal communications skills in English and French
  • Willingness to participate in regular business travel for customer and internal meetings, following Red Hat’s COVID-19 guidelines


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