Customer Support Representative

Silverfin

UK 🇬🇧 Remote

CDI

Aug 4

This job is no longer accepting applications.

Responsibilities

  • Acting as the first point of contact, dealing with issues and/or complaints - big or small - via Chat, Email, Zoom or Phone
  • Proactively explore ways to solve problems quickly, whilst building strong customer relationships in order to effectively manage customer expectations
  • Utilising passion for technology to effectively investigate potential product problems or misunderstandings
  • Working closely with Product, Professional Services in order to build on knowledge, and ensure customer issues are dealt with swiftly and to a high standard
  • After exhausting all solutions, escalating issues to Product / Engineering
  • Acting as a Product Expert whilst always paying attention to elements requiring improvements and sharing with relevant teams
  • Acting as the customer's voice and providing feedback to Product & Professional Services on how we can better serve our customers
  • Taking part in optimization and improvement initiatives individually or in collaboration with peers


Requirements

  • First experience in a Customer Support role within the tech space
  • Natural inclination to go the extra mile for the customer (i.e. knowing when to move from chat or email to the phone to ensure a customer’s issue is dealt with effectively)
  • Experience of being able to work independently and within a distributed team
  • Ability to learn complex (finance / accounting) systems quickly
  • Strong written and verbal communication skills
  • Fluent in Dutch & English, working efficiency in French
  • Empathetic, enthusiastic and solution-minded personality
  • Excellent customer focus and passion for technology
  • Confidence managing difficult conversations with demanding customer base
  • The guts to take up a role outside of your comfort zone, a can-do mentality and eagerness to learn
  • Finance / accounting knowledge by experience or education is a plus



So What’s In It For You?

  • The opportunity to help build a fast-paced, fintech scale-up in an international scene
  • The ability to create, implement and grow with a fast growing team of people who are enthusiastic and passionate about what they do
  • Competitive salary with additional benefits including private medical healthcare
  • Generous personal training allowance
  • Regular team activities during and after work
  • Endless supply of excellent coffee, snacks fresh fruits and … drinks on Friday
  • Home Office Budget for non-remote employees
  • Monthly Company-wide Wellbeing Days off (usually once a month for the remainder of 2021)
  • Cool office spaces in Ghent, London (Old Street / Shoreditch) and Amsterdam


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Silverfin

Cloud accounting platform for automating compliance plus the tools and data you need for developing advisory services.

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