Customer Experience Specialist
This job is no longer accepting applications.
For this role we are open to hiring people fully remotely if you are based in France or The Netherlands.
What does the work involve?
Your goal is to delight our broad variety of customers (Sellers and Buyers) by solving complex challenges, answering questions and supporting them by solving their issues over phone and Email. When there is a dispute between a seller and a buyer, you will mediate between each customer and find a solution that works for both. The customer experience department plays a crucial role in ensuring customers come back to Catawiki again and again. Aside from this you will:
Be responsible for managing disputes and complaints, making sure customer issues and questions are addressed and resolved in a correct and timely manner via phone and/ or email;
Based on your extensive communication with our customers, you'll look out for possibilities for improvements in our services and work together with other departments to improve the overall Customer Experience.
This is who you are
You are motivated by providing delight to our customers, you can communicate clearly and customer satisfaction is your main goal. You will try your utmost to find fitting solutions to all problems and you do this in a patient, and empathetic way. In addition you are:
Fluent in French , in both speaking and writing and have a sufficient command of the English language; You are based in The Netherlands and experienced in complaint handling or a customer related role (hospitality, tourism, retail, call-center etc);
Quickly able to switch between phone and e-mail communications;
Available to work a minimum of 28 hours per week, preferably 32-40 hours per week;
Flexible to work 2 evenings per week, with the last shift ending at 19:00PM;
You are flexible to work at least 2 weekends a month and able to work on some public holidays;
What we offer
A challenging job in a dynamic, fast-growing and international organisation;
- The possibility to work remotely (hybrid) from home;
A start salary of 2000 gross per month (based on 40 hours per week);
Stock Options: All Catawikians are granted 100 Stock Options after 12 months;
Regular fun on and offline employee activities;
Freedom and responsibility to organise your work efficiently and friendly colleagues who are willing to help you;
Lots of room to learn and grow, with excellent opportunities for career development towards sales, marketing or a lead agent role in the Customer Experience department.
Our recruitment process is designed to be fair, efficient and transparent. It involves:
A call with a recruiter from Catawiki followed by our "Customer Service" written task .
Interview with a manager and a colleague from the Customer Experience team.
Offer and Hire! Every first week of the month we start a new training group!
Find our more about our team and culture
Catawiki is committed to building a diverse company and diverse teams. That includes everyone, no matter your age, ability, gender, race, religion or sexual orientation. We welcome applications from underserved and underrepresented communities. If you've got a story to tell, come and join us.
Working and hiring remotely
When it is safe to do so, Catawiki will be implementing a hybrid work policy where employees based in the Netherlands will work from the office 1-2 times per week and from home for the rest. All of our expert positions are 100% remote based.
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