Agent Support Technique

Next Station

France 🇫🇷 Remote

CDI

Aug 27

This job is no longer accepting applications.

The Company

Our partner is a leading company specialized in the technology, solutions and services connected to queue management.

Their core mission: supporting companies in providing a unique customer journey.


Job Description

In this position as a Computer Hardware Technician, you are responsible for the support of Spanish- and French-speaking customers.

On a daily basis, you answer inbound calls, emails, tickets etc. to solve customers' problems and answer technical questions.


Your challenges

  • Ensuring quick reactivity to emergencies and incidents
  • Troubleshooting and implementation of solutions
  • Providing help with usage, configuration and remote installations
  • Supporting the team in customer service operations


As in every customer service position, working hours may change from week to week to cover the hotline's opening hours, including Saturday morning on-call duties. But you can take your Saturday shift remotely.


Who is this job made for?

  1. For young professionals in the Technical/Hotline Support sector.
  2. Technology enthusiasts looking for a job abroad.


What do you need to apply?

  • Language skills: bilingual level in French and conversational Spanish


The key skill for this position is the ability to have conversations on technical subjects in both languages!


  • 1 year of experience in Hotline Support
  • Outstanding listening and communication skills
  • High-stress management and interpersonal skills
  • Great ability to manage incidents and solve problems
  • Interest in technology and innovation
  • Knowledge about the world of servers and networks
  • Linux/Microsoft servers
  • IP network
  • Jakarta EE


You can earn some extra points if you did training or your studies in Informatics, you have knowledge in electronics and speak English fluently.


Important: For this position, you have to relocate to Laverune. This small city is located just next to Montpellier in the beautiful south of France 🌞.


What you get in return

  • A full-time position with great responsibility
  • Possibility for great professional growth
  • Lunch subsidies (ticket resto)
  • Access to the company's fitness room


Key information about the job:

🌍: Laverune (Montpellier), France

💰: €22k - 24k (yearly)

📆: ASAP

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