Client Success Partner Enterprise

360Learning

France 🇫🇷 Remote

CDI

Aug 29

This job is no longer accepting applications.

As a Client Success Partner (CSP) Enterprise, you will support among our largest clients in their digital training strategy through the 360Learning platform. 

Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) to develop the usage, adoption & impact of the solution for our clients.

Given the complexity of these Clients, you act as a true bandmaster to ensure the renewal of the clients' contracts by :

- coordinating the different 360Learning resources (technical, pedagogical,...)

- enabling the strategic positioning & vision that our system provides

Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in the portfolio.


Within 1 month, you will:

  • Master our product and Convexity corporate culture
  • Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
  • Participate in your first customer meetings with other CSPs from the team


Within 3 months, you will:

  • Take over a portfolio of existing customers, for some of the largest accounts we have at 360Learning (called Enterprise accounts).
  • Start new projects with prospects and clients


Within 6 months you will:

  • Define the learning transformation roadmap with the client and identify the resources needed to achieve them
  • Define a retro-planning of the initiatives on the solution and vouch for it
  • Identify and document customer use-cases
  • Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
  • Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities).


Within 12 months, you will:

  • Reduce churn by identifying customers at risk and implementing a remedial action plan
  • Identify strong leaders & advocates within the client’s team
  • Develop and share good business practices with the entire Client Success team


Profile:

  • At least 5 years of experience in a Customer Success Manager or HR/Learning/ChangeManagement Consulting or Digital Learning Manager within an organization
  • Previous experience in the SaaS B2B industry is nice to have
  • Successful experience in project management in contact with large account customers (more than 8000 employees)
  • Strong interest in the digital industry, education, and e-learning in particular
  • Strong interpersonal and communication skills
  • Native French, and excellent English proficiency (B2 minimum). A good German proficiency is nice to have.
  • Master’s degree
  • Enthusiasm about the idea of working in our Culture of Convexity


What we offer

  • Compensation: Competitive package (including a variable component and equity)
  • Benefits: Work From Home perks, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
  • Balance: Flexible hours, full remote work possible anywhere in France
  • International team: Offices in London, New York and Paris
  • Culture: A framework that will make you successful - click here to envision what's it like to join 360Learning from onboarding to ramp-up, and beyond


Recruitment Process

  • Interview with our Talent Acquisition Manager
  • Interview with the rest of the CSP team
  • Presentation of the case study
  • Interview in English with the Ops Team
  • Interview with our VP CS
  • Offer


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