Customer Onboarding Specialist

Didomi

France 🇫🇷 Remote

CDI

Aug 31

This job is no longer accepting applications.

As we are growing at a fast pace, we are looking for a Customer Onboarding Specialist for our Parisian office as soon as possible.


**Missions**

- Simultaneously manage the onboarding process for a portfolio of new customers 

- Onboard and help our customers to deploy and implement our solutions 

- Understand our customers' needs to optimize the implementation of our solutions

- Train our customers and make them product expert

- Work with the Customer Success Team and provide them all the necessary information for the follow-up

- Work with our Account Executives to manage client expectations and ensure that the Onboarding Team has all necessary information for a smooth transition

- Improve the quality and the time of the onboarding process (create and update user guides, FAQs, video tutorials and webinars)

- Help us build the onboarding team and the processes

- Communicate customer feedback to our Product team

- Troubleshoot issues reported by customers during the implementation process and provide solutions

- Maintain and track all projects and documentation

- Maintain a high level of customer satisfaction 


**Your profile**

- 2+ year experience in a similar position

- You speak French, English and Spanish

- You have a technical undestanding of web and mobile environments

- You have excellent verbal and written communication skills

- You are problem solver and rigorous

- You have a passion for startups or dynamic environments. Previous experience in a similar working environment is a plus


**Why Didomi**

- Competitive compensation

- Improve your skill set

- Work with smart colleagues

- Remote working is possible

- Founders are serial entrepreneurs

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