Onsite Support Engineer

D-ploy (Czech Republic) s.r.o

France 🇫🇷 Remote

CDI

Sep 8

This job is no longer accepting applications.

We are currently looking for a junior Onsite Support Engineer to join our team on client's side in Puteaux, France. A great opportunity to work in the IT field with exposure to new technologies and an international environment. The opportunity has a strong focus on service orientation.

Tasks and Responsibilities:

  • Maintain the integrity of all computer workstations and associated software within the organization
  • Act as the main point of contact for employees who are experiencing computer issues
  • Ongoing maintenance and future planning needs of the company's desktop infrastructure
  • Monitor the performance of the company's desktop infrastructure
  • Resolve software, hardware and device issues reported by the end users
  • Installation, configuration and ongoing usability of desktop hardware and software
  • IT support relating to technical issues involving Connect client
  • Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
  • Troubleshoot PC connectivity issues
  • Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
  • Installation of packaged software and authorized 3rd party software
  • Remote access solution (VPN) implementation and support
  • Document and update the local client environment
  • Escalate service issues when required
  • Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
  • Oversee the maintenance and tracking of assets
  • Business Continuity & Disaster Recovery testing
  • Advise and train staff on computer operations and software applications
  • New staff on-boarding participation

Requirements

  • A strong understanding of Information Technology; trends, products and solutions
  • 1-2 years' of experience in a similar position in IT Service Desk/Desktop Support
  • Customer focused with a passion and drive for customer satisfaction and delivering business values
  • Friendly, supportive and flexible personality with quick learning ability
  • Solid problem solving and analytical skills
  • Ability to work independently as well as willing to follow directions and best practices
  • Great communication and interpersonal skills
  • Good team player with planning and organizing skills
  • ITIL certification is an advantage
  • Business fluent in English and French language
  • Successful candidates have to declare a Criminal record extract not older than three months

Benefits

  • Broad range of activities, tasks and projects
  • Further development and professional advancement
  • Friendly and international working environment
  • Competitive salary and various benefits


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