Senior Customer Success Manager

Urbantz

Belgium 🇧🇪 / France 🇫🇷 Remote

CDI

Mar 24

This job is no longer accepting applications.

Urbantz is growing. Our team is on the hunt for a dynamic, high-performing and experienced Customer Success Manager to focus on our french clients.

We’re offering not just a place of work, but a culture:

  • Our mission is to make last mile logistics more sustainable by improving our customers’ operational efficiency.
  • We operate in one of the most fast growing markets, offering a SaaS solution to retail, logistics, and e-commerce - businesses.
  • We have been growing fast in the past 5 years. Lately, Seedtable has featured us as one of Brussels’ startups to watch in 2020.
  • We’re a team of international people who believe in the power of team-work and make things happen.
  • We encourage initiative, ownership and creativity in tackling challenges.

Your journey at URBANTZ

As a Senior Customer Success Manager, you are the link between our customers and the product. 

You will:

  • Work with a wide variety of clients, from SME’s and start-ups to big international companies.
  • Analyse and understand customer needs and translate them into the best possible URBANTZ solution.
  • Respect project deadlines and keep track in order to deliver an outstanding customer experience.
  • Be responsible for your own portfolio of clients and engage with them from the onboarding until the go-live.
  • Test the new features of the product in order to validate them.
  • Work closely with our sales and product team to ensure the best customer journey.
  • Help our clients get the most out of our tool by providing trainings, workshops, demos, support, ...

About You:

You are a proactive person with both commercial and analytical skills. 

You also:

  • Speak excellent, (near-) native level of French. Fluent level of English. Any other language is an advantage;
  • Have a Master/Bachelor with up to maximum 5 years of working experience in a similar function;
  • Are willing to invest in your knowledge of business and technical matters;
  • Have excellent communication skills, both written and oral, and are comfortable speaking to stakeholders at different levels – from warehouse managers to CEOs;
  • Are flexible & self-structured;
  • Are as excited about technology as we are;

An experience in a similar position, in supply chain or in an IT environment is a plus.

What’s in it for you?

  • Join a winning team. Great people that work hard but have fun doing that.
  • A fast-growing company where you are given a lot of autonomy and trust.
  • Enter the promising, ever-growing world, of last mile logistics.
  • A competitive compensation package with an uncapped sales commission.
  • You can make a huge impact, and grow with the company.

Our office is in Brussels but we're open to remote !

If you desire to work to change the future of cities, then this is your chance: don’t hesitate and apply now!

#TogetherWeDeliver

🚀 Cliquez sur "Postuler" pour envoyer votre candidature à la super équipe de Urbantz !

Par avance, nous vous remercions d'indiquer que vous venez de Je Remote™ lorsque vous postulez. 👍 Merci et bonne chance ! 🤞😉

Si cette offre a expiré ou si le lien ne fonctionne pas, cliquez ici !

You must be logged in to to apply to this job.

Postuler

Votre candidature a bien été envoyée.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Informations personnelles

Profil

View resume

Details

Urbantz

The complete solution for last mile delivery logistics