Customer Success Manager
France 🇫🇷 Remote
2020 is the year of acceleration for Sharework, and we are looking for a Customer Success Manager with a strong entrepreneurial mindset to help us reach our ambitious target. We already have a strong base of 600+ companies (50% in the US) using our product and we’re currently launching our first paying offer.
As our Customer Success Manager, you will work neck and neck with the founders and manage 👇
- The onboarding of our new customers. You must make sure it’s the best onboarding experience they ever hadand will ever have.
- The satisfaction of our customers (it’s in the title, obviously 🙂). Like any company, we make our best to satisfy our customers. And it is especially important to us at such an early stage.
- You will work alongside sales representatives to grow our user base from 600 using companies to 5000 using companies by the end of 2021.
- You will help turn a part of our user base into paying customers.
- The continuous enhancement of our product. Indeed, through your interactions with our customers (but not only), you will come up with new ideas to better meet their needs. What we expect, is for you to translate their feedback into concrete guidelines for the rest of the team. You’ll be at the core of the so-called iteration loop!
What we have to offer:
- A rare (once-in-a-lifetime?) opportunity to join an ambitious start-up at an early stage
- A deep dive in a project with experienced entrepreneurs, who are looking for excellence.
- A very competitive compensation and permanent position opportunity (we never forget our top-recruits).
- A stimulating work environment, in a nice co-working space located in the 9th district, where you can both enjoy outdoor spaces and meet inspiring people from other start-ups!
- You already have at least 5 years of XP as a Sales/BzDev/CSM among which at least a few years in a B2B international startup.
- 🌉 You want to be a bridge between our customers and our tech team in a restless company
- 🧰 You’re versatile and easily adaptable
- 💬 You have amazing soft-skills and you are able to make anyone comfortable within the first seconds of any interaction
- 🔋 You are familiar with usual CRMs like Hubspot or Salesforce.
- ⬛ You’re organized and rigorous
- 🇬🇧 You speak English fluently (half our customers are from the US)
- A call with the first recruiter
- A case study
- A call with our CSM
- A call with our CEO.
- A call with one other co-founder.
Hurry up! Send us your resume and we’ll schedule that first call 😉You can also connect with us on LinkedIn here if you don’t want us to miss your application!
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