Technical Support Specialist - Room Squad

Livestorm

France 🇫🇷 Remote

CDI

Apr 12

This job is no longer accepting applications.

Missions:

In this role, you will be responsible for:

  • Reproducing bugs reported by customers
  • Managing bugs backlog and prioritization
  • Testing fixes made by Engineers
  • Handling technical questions escalated by the Customer Experience Team
  • Monitoring the SLAs (resolution time, etc.)
  • Working closely with Engineers and PMs to identify and mitigate risks in upcoming features
  • Creating and maintaining internal documentation for recurrent issues
  • Training the Customer Experience Team about technical issues

Job requirements

For this Technical Support Specialist - Room Squad role, we are looking for someone with the following experience:

  • Previous experience on a Technical Support role in a tech company
  • Experience with ticket management systems such as Jira
  • Very good English and communication skills (French is a plus)
  • Knowledge in SQL is a plus.
  • Knowledge in video and audio streaming is a plus.
  • Knowledge in web technologies is a plus.

Moreover, we are looking for someone who can work in the Paris timezone (we accept a jet-lag of 2 hours maximum).

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

What it is like to join Livestorm and the Stormies:

🗺 Work from anywhere you want:

  • 🏡 Home (participation for equipment and costs, according to our expense policy)
  • 🏢 Paris office (snacks, drinks, afterworks...)
  • 💼 Coworking space (covered up to €300 including VAT per month, or local currency equivalent)
  • 🚉 Business trips are covered (according to our internal T&E policies)
  • 🚲 Sustainable mobility package for daily trips to go to work

🎉 Cheer up your Stormie life:

  • 🎿 Off-sites twice a year
  • 🕹 Weekly activities (online board games, riddles...)
  • 👐 Teambuildings
  • 🗣 Monthly Talking times
  • 💙 Take care of yourself (with Moka.care)
  • 🤝 Participate to our referral program
  • 👶 Livestorm signed the "Parental act"

And also, benefit from:

  • 🌍 All legal and mandatory benefits from your work country for EOR contracts.
  • 🇫🇷 All French legal benefits for French contracts: €9 of lunch vouchers with Swile (covered at 50%), health insurance with Alan (covered at 50%), transport subscription to go to work (covered at 50%), and CSE with cultural & sport activities via Leeto.

🚀 Cliquez sur "Postuler" pour envoyer votre candidature à la super équipe de Livestorm !

Par avance, nous vous remercions d'indiquer que vous venez de Je Remote™ lorsque vous postulez. 👍 Merci et bonne chance ! 🤞😉

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